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  1. jswipe
  2. FAQ

Getting Started

  • What do the icons stand for?
  • How does JSwipe work?
  • How do I register?

My Profile

  • How do I delete my profile?
  • How does Optimize work?
  • How do I edit my profile?
  • How do I manage my photos?
  • How do I manage my profile visibility?

My Settings

  • How do I change my search filters?
  • How do I update my location?
  • How do I manage my notifications?

Matches and Communication

  • Blocking vs. reporting: when to use which
  • How can I contact another member?
  • Can I undo my last like or dislike?
  • What are Explore and Most Eligible?
  • Where can I find my matches and chats?
  • How can I get more potential matches?
See all 9 articles

Billing and Subscriptions

  • What can I do with a free membership?
  • How do I request a refund?
  • How do I buy a First Class membership?
  • How do I restore my subscription?
  • How do I turn off the auto-renewal?

Troubleshooting

  • Basic troubleshooting guide
  • Why is my account blocked?
  • Why is my chat message red?
  • How do I contact Customer Care?
  • I can't log in
  • Why is JSwipe not recognizing my location?
See all 7 articles

Additional Resources

  • Law enforcement and legal process requests
  • About Black Cap
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