Getting Started
My Profile
- How do I delete my profile?
- How do I verify my profile?
- Why was my photo rejected?
- What happens if we remove something from your profile?
- Can I pause, hide, or deactivate my profile?
- What happens to my ID and selfie when I verify?
My Settings
Matches and Communication
- How do I report an intimate image shared without my consent?
- How do I report someone I believe is under 18?
- What does the green dot on a profile mean?
- Why am I seeing profiles from other dating apps?
- How does the Likes tab work?
- Swipe Notes – common questions
Billing and Subscriptions
- What can I do with a free membership?
- What happens to my subscription if my account is blocked?
- How do I update my billing or credit card info?
- Why was my credit card payment unsuccessful?
- What is JSwipe's refund policy?
- Why was my subscription automatically renewed?
Troubleshooting
- Basic troubleshooting guide
- I didn't receive my login code
- Why am I not receiving notifications?
- I think my account was hacked or compromised
- Can I use JSwipe while traveling?
- How do I appeal a blocked account?