Quick answer: When you sign in with email, we send a one-time login code. If it doesn't arrive, check these things.
- Make sure you typed the same email address you signed up with.
- Wait a minute, then check your spam, junk, Promotions, and Social folders.
- Request a new code. Only the newest code works.
- Signed up with Apple, Google, or Facebook? Use that option instead. Email codes only work for email sign-in.
- Still nothing? Contact Customer Support
- No access to that email anymore? Contact us. Once we verify your identity, we can update it for you.
JSwipe doesn't use a password. When you sign in with email, we send a one-time code to your inbox.
Check the basics
- Email address: make sure you typed the same address you signed up with, with no typos.
- Other folders: codes can take a minute to arrive. Check your spam or junk folder, and the Promotions and Social tabs if you use Gmail.
- Newest code only: if you asked for more than one code, use the most recent. Older codes stop working.
Signed up another way?
If you created your account with Apple, Google, or Facebook, sign in with that option. An email code only works if you signed up with email, and you can't change your sign-in method after you register. Signing in a different way can create a new, empty account. See I can't log in
Still not working?
Contact Customer Support and tell us the email address you're using.
Can't get into that email anymore?
If you no longer have access to the email address on your account, contact Customer Support. We'll ask you to verify your identity, then we can update the email address on your account for you.