Quick answer: Card payments on the JSwipe website usually fail because of the card type, a mistyped security code, available funds, or a bank security block.
- Use Visa, Mastercard, American Express, or Discover only.
- Don't type spaces in the card number.
- Check the CVV: 3 digits on the back, or 4 digits on the front for American Express.
- The full term is charged at once, so make sure the full amount is available.
- Ask your card provider about security blocks.
- Still not working? Contact Customer Support
This article is about paying by card on the JSwipe website. Purchases in the app are handled by Apple or Google.
Common reasons for an unsuccessful payment
- Card type: we accept Visa, Mastercard, American Express, and Discover only.
- Spaces in the card number: don't add spaces. Our system adds them automatically.
- CVV (security code): this is the 3-digit code on the back of your card, or a 4-digit code on the front of American Express cards. A card without a CVV can't be used online.
- Available funds: the full membership term is charged as a single payment. Make sure the full amount is available.
- Card validity: make sure your card hasn't expired and your card company has approved the payment.
- Security block: your bank may automatically block a transaction. Contact your card provider to check.
Still having trouble?
If you've checked everything above and your payment still doesn't go through, contact Customer Support so we can assist you.