Quick answer: You can ask us for a copy of the personal information we have about you, or ask us to delete it. To protect your privacy, we first confirm that the request comes from the account holder.
- To make a request, contact Customer Support.
- We'll ask you to confirm your identity.
- To delete your data, you'll also need to confirm in writing that you want it deleted.
- Most exports are ready within 30 days. If we need more time, we'll let you know.
- Your copy is sent securely and is available for a limited time, so download it soon.
- Asking for someone else? We'll need official documents.
What you can request
- A copy of your data: the personal information we've collected about you.
- What data we have: a summary of the types of personal information we collect, and how we use and share it.
- Delete your data: we erase your personal information, or remove anything that connects it to you.
- Opt out of the sale of your data: we don't sell your personal information. Some third parties may collect information through cookies when you use our website. See our Privacy Policy for your choices.
Just want to close your account? See How do I delete my profile?
How to make a request
- Contact Customer Support and tell us what you'd like: a copy of your data, deletion, or both.
- If you can, contact us from the email address on your account.
- We'll confirm we've received your request and let you know if we need anything else.
How we confirm your identity
We only process requests from the account holder. We match what you tell us with the information on your account, and may ask for:
- the email address you used to register
- your name
- your date of birth
- your location
If we can't confirm your identity, we can't share or delete your information. If you think we've made a mistake, reply and tell us why, and we'll take another look.
Deleting your data
Before we delete anything, you'll need to reply confirming that you want your personal information deleted. After that:
- We erase your personal information, or remove anything that connects it to you.
- We ask our service providers to delete it from their records too.
- We keep some information, and a record of your request, where the law requires or allows it. This information is blocked until it's finally deleted.
- We can't delete your information from other companies' services you've used. Check their privacy policies to make a request with them.
Have a subscription? Deleting your data doesn't cancel it. Turn off auto-renewal first. See How do I cancel my subscription?
Getting your copy
We'll send you a secure way to download your data. It's only available for a limited time, so download it soon. To protect other members' privacy, your copy doesn't include their personal information, and some especially sensitive information may be left out.
How long it takes
Most exports are ready within 30 days. If we need more time, we'll let you know.
Asking for someone else
We can only discuss an account with the account holder. If you're making a request for someone else, we'll need official documents, such as:
- a power of attorney or proof of guardianship, if you manage their affairs
- a death certificate, if the account holder has passed away
Still have questions?
See our Privacy Policy, or contact Customer Support. If you feel your privacy rights weren't respected, you can contact the privacy authority where you live, such as the California Privacy Protection Agency (cppa.ca.gov), the Office of the Privacy Commissioner of Canada (priv.gc.ca), or the Office of the Australian Information Commissioner (oaic.gov.au).