Quick answer: If notifications aren't arriving, check your JSwipe settings first, then your phone settings.
- In JSwipe: My Profile > Account Settings > Notifications Settings. Make sure Push Notifications is on, and check Customize Notifications for emails.
- iPhone: Settings > Notifications > JSwipe. Make sure Allow Notifications is on.
- Android: Settings > Apps > JSwipe > Notifications.
- Check that Focus or Do Not Disturb isn't on, and that the app is up to date.
- Still not working? Contact Customer Support
Check your JSwipe settings
- Open the My Profile page.
- Select Account Settings > Notifications Settings.
- Make sure Push Notifications is on.
- Select Customize Notifications to check which emails you get. If emails aren't arriving, check your spam or junk folder.
Check your phone settings
- iPhone: go to Settings > Notifications > JSwipe and turn on Allow Notifications.
- Android: go to Settings > Apps > JSwipe > Notifications and turn them on. Steps can vary by device.
Other things to try
- Make sure Focus or Do Not Disturb is off.
- Update the JSwipe app to the latest version.
- Sign out of the app and sign back in.
Still not working?
Contact Customer Support and let us know your device and app version.