Quick answer: Apple or Google processed your payment, so refunds are handled by the app store — JSwipe cannot issue them.
- App Store (Apple): submit your request through Apple support page.
- Google Play: submit through Google Play support page or the app.
- Each store applies its own refund policy and eligibility rules.
Start at Apple or Google Play support — only the store decides the outcome.
If you subscribed using your Apple ID (App Store) or Google account (Google Play), your payment was processed by Apple or Google — not by us. This means refunds for these purchases are handled directly by the app store, and we're unable to issue them on our end.
To request a refund:
- App Store (Apple): Submit your request through Apple's support page.
- Google Play: Submit your request through Google Play's support page or directly in the Google Play app.
Each store applies its own refund policy and eligibility rules, so the outcome is determined by Apple or Google.