Quick answer: Bought in the app? Cancel auto-renewal in your Apple App Store or Google Play account — not inside the JSwipe app. You don't need the app installed to cancel.
- Apple: see Cancel your subscriptions on Apple Support.
- Google: see Cancel, pause, or change a subscription on Google Play.
- Deleting the app does not stop automatic renewal.
- Cancel first to prevent the subscription from renewing.
- Bought on the JSwipe website? Go to My Profile > Account Settings > Subscription > Manage Subscription.
Open Apple or Google Play support to complete the cancellation.
You can cancel your subscription at any time via your Apple App Store or Google Play account.
Please visit the following articles for more information on how to cancel the automatic renewal:
Please note: deleting the app from your device will not stop the automatic renewal from taking place. You must cancel your subscription first to prevent the renewal of your subscription.
If you can't find the subscription in the store
You do not need the app installed to cancel.
- Android: open the Play Store in any browser at play.google.com, sign in with the Google account that paid, then go to Payments & subscriptions > Subscriptions.
- iPhone: go to Settings > [your name] > Subscriptions — this works even if the app has been deleted.
- Not listed in either place? Check whether you signed in with a different Apple ID or Google account, then contact Apple or Google's customer support directly.
If you bought First Class on the JSwipe website
- Go to My Profile > Account Settings > Subscription.
- Select Manage Subscription.
- Choose your active subscription.
- Select Cancel Subscription.
- Choose a reason for canceling and select Confirm Cancellation.
You'll see a confirmation message on screen. Your First Class membership stays active until the end of your current billing period.
Deleting the app does not cancel a website subscription.