Quick answer: How you request a refund depends on where you bought First Class.
- App Store or Google Play: request it from Apple or Google. We can't issue refunds for app store purchases.
- Each store applies its own refund policy and eligibility rules.
- JSwipe website: contact Customer Support.
- Deleting the app or your account does not cancel your subscription or trigger a refund.
If you bought First Class in the iPhone or Android app
If you subscribed with your Apple ID (App Store) or Google account (Google Play), your payment was processed by Apple or Google, not by us. Refunds for these purchases are handled by the app store, and we're unable to issue them on our end.
- App Store (Apple): submit your request through Apple's support page.
- Google Play: submit your request through Google Play's support page or in the Google Play app.
Each store applies its own refund policy and eligibility rules, so the outcome is decided by Apple or Google.
If you bought First Class on the JSwipe website
Contact Customer Support to request a refund. Our team will review your request and let you know the next steps. For our full policy, see What is JSwipe's refund policy?
Please note
These actions do not cancel your subscription or trigger a refund:
- Updating the app
- Deleting the app from your device
- Deleting your account
To stop future charges, turn off automatic renewal. See How do I turn off the auto-renewal?