Quick answer: Restore a subscription that is not working from the menu — tap (App) Settings, then Restore.
- Navigate to the menu and tap (App) Settings.
- Tap Restore to reactivate your subscription.
- If that fails, contact Customer Support using this link (tap Contact Us on that page).
- Include a profile screenshot: name, photo, age, kosher status, denomination.
- Include the email receipt from your subscription purchase.
If Restore does not fix it, contact Customer Support using this link (tap Contact Us on that page) and attach both items.
If your subscription isn't working, you may need to restore it. Just navigate to the menu, tap "(App) Settings", and then tap "Restore.
If this does not solve the problem, please contact Customer Support using this link (tap Contact Us on that page).
When you contact Customer Care, please include:
- A screenshot of your profile showing your name, photo, age, kosher status, and denomination
- A copy of the email receipt you received when you purchased your subscription