Quick answer: Accounts are blocked for security, community-safety, or legal reasons. Some blocked accounts can be restored by verifying your identity.
- Common causes: signing in from outside the United States, Canada, Australia, or US territories; using a VPN; suspicious activity; or breaking our Terms of Service.
- The blocked-account screen tells you why your account was blocked.
- If you see a Verify my identity button, you can appeal. See How do I appeal a blocked account?
- No button, or verification didn't pass? Contact Customer Support and our team will review your account.
If you see a message that your account is blocked, access to your account has been restricted. The blocked-account screen shows the reason. Depending on why it was blocked, you may be able to restore it yourself by verifying your identity.
Common reasons an account is blocked
- You're outside a supported location. JSwipe is available in the United States, Canada, Australia, and US territories. Signing in from anywhere else, for example while traveling, can block your account. See Can I use JSwipe while traveling?
- You're using a VPN or proxy. A VPN can make it look like you're connecting from an unsupported location. Turn it off before you sign in.
- Contact details were added to your profile. Adding a phone number, email address, social media handle, or external link to your profile is against our Terms of Service.
- A violation of our Terms of Service. This includes harassment, scams or selling, fake profiles, inappropriate content, multiple accounts, or not meeting our age and eligibility requirements.
- Suspicious or automated activity. Unusual sign-in patterns can trigger a protective block.
How to resolve it
First, check whether you can appeal. Open the JSwipe app and sign in. If your account qualifies, the blocked-account screen shows a Verify my identity button. Verifying takes a few minutes, and accounts that pass are restored automatically. For the full steps, see How do I appeal a blocked account?
Blocks that come from a chargeback, or from breaking our Terms of Service, can't be resolved through identity verification.
If you don't see the Verify my identity button, or verification doesn't pass, contact Customer Support. Use the email address on your account so we can find it quickly. Reinstatement isn't guaranteed, and our team's decision is final.
What about my subscription?
See What happens to my subscription if my account is blocked?