If you try to log in and see a pop-up message saying your account is blocked, along with an ID number, this means your profile has been restricted by our Trust and Safety team.
There is currently no way to unblock or reactivate your account yourself. Only our Customer Support team can review and reinstate a blocked profile.
To have your account reviewed, please email hello@jswipe.me with the following:
- A screenshot of the blocked pop-up, including the ID number shown
- Your first and last name
- Your location
- Your date of birth
Our team uses this information to verify your identity and review your account. Please note that reinstatement is not guaranteed; our team's decision is final.