You log in to JSwipe using either your Apple ID or your Facebook credentials. JSwipe doesn't have a separate password of its own, so if you've forgotten your password you'll need to reset it directly with Apple or Facebook.

If you're having trouble logging in, we recommend you try the following:

• Check your internet connection.
• Check the Apple App Store or Google Play Store to make sure you have the most recent version of our app.

If neither of these solves the issue, try deleting the app from your device and reinstalling it. As long as you do not delete your JSwipe profile, you won't lose any matches or chats. If you have a First Class membership, you may need to restore your purchase via "Settings" in the menu.

If you sign in with Facebook

Try the following steps in order:

• Remove the Facebook app from your device.
• Uninstall JSwipe from your device.
• Clear the cache on your device.
• Log in to your correct Facebook account in your device's internet browser.
• Reinstall JSwipe.

If you continue to experience login issues, please get in touch with our Customer Care team and we'll be happy to help.