Quick answer: You can reach JSwipe Customer Care through the in-app Contact Form — a few details help them resolve your request faster.
- Quote the email address associated with your account.
- Select the topic your question relates to, and provide as many details as possible.
- Attach a screenshot if you're experiencing a technical problem.
- After submitting, you'll get an automated confirmation — check spam if you don't see it.
You can reach JSwipe Customer Care via our Contact Form (Tap on Contact Us once you're on that page.)
Our team replies to every incoming request and we always do our best to get back to you as soon as possible.
Please follow this guide so we can help you as quickly and efficiently as possible:
- When submitting your request make sure you quote the email address associated with the Facebook or Apple ID account you used to create your profile.
- Select the topic your question is related to. That way we can more swiftly identify what your request is referring to.
- Please provide as many details as possible. We can then act immediately, as we will have all the information we need to handle your request.
- Should you be experiencing a technical problem, please attach a screenshot of the page on which you are experiencing the issue, include any error messages you see, and detail the actions leading up to the error.
- Once you click Submit, you will receive an automated notification containing the reference number of your request.
What this page does not cover
This page is for members who need help with a JSwipe account. It is not the route for legal process. Law enforcement, government agencies and legal professionals should not send subpoenas, search warrants, court orders or preservation requests to Customer Care — see Law enforcement and legal process requests instead.